Frequently Asked Questions
What are your candles made of?
Our candles are made of 100% soy wax, which is a natural and renewable resource. We do not use any paraffin wax or other harmful additives.
What is a crackling wooden wick?
A crackling wooden wick is a wick made from natural wood that creates a soothing crackling sound when it burns. It adds an extra sensory experience to your candle and mimics the sound of a cozy fireplace.
Are your candles scented?
Yes, all of our candles are scented. We use high-quality fragrance oils to create unique and luxurious scents that will fill your space with a delightful aroma.
How long do your candles burn?
Our candles have an average burn time of 50-60 hours. However, burn time may vary depending on factors such as the size of the candle and the environment in which it is burned.
Do you offer international shipping?
Currently, we only offer domestic shipping within the United States. We do not ship internationally at this time.
What is your refund policy?
Unfortunately, we do not offer refunds at this time. However, if you are not satisfied with your order, please contact us and we will do our best to resolve any issues.
How do I care for my candle?
To ensure the best burn and longevity of your candle, we recommend trimming the wooden wick to 1/4 inch before each use. This will help prevent excessive smoke and ensure a clean and even burn.
Can I reuse the candle jar?
Absolutely! Our candle jars are designed to be reusable. Once your candle has burned down, simply clean out any remaining wax and you can repurpose the jar for storage or decoration.
Are your candles eco-friendly?
Yes, our candles are eco-friendly. We use 100% soy wax, which is a renewable resource, and our packaging is made from recycled materials whenever possible.